Privacy Policy

Last updated: 12/6/2025

1. Introduction

This Privacy Policy explains how Mocx (“Mocx”, “we”, “us”, “our”) collects, uses and protects your personal data when you visit our website, create an account, use our Service or interact with us.

We are committed to protecting your privacy and handling your information in a transparent and secure way.

By using Mocx, you agree to the practices described in this Privacy Policy.

2. Who We Are

Mocx is an online service that generates mockups and visuals from screenshots, websites and images.

If you have any questions about this Policy, you can contact us at mocxsup@gmail.com.

3. Scope

This Privacy Policy applies to:

  • visitors to our website,
  • users who create an account and use Mocx,
  • subscribers to our newsletters or marketing,
  • people who contact us via email or support.

It does not apply to third-party websites or services linked to from Mocx (including Lemon Squeezy), which have their own privacy policies.

4. Data We Collect

We collect the following categories of personal data:

1. Account and profile information

When you sign up for Mocx, we may collect:

  • name (if you choose to provide it)
  • email address
  • password or authentication token
  • account settings and preferences

If you sign in via a third-party authentication provider, we may receive basic profile information from that provider (e.g. email).

2. Subscription and billing information

Payments for Mocx are processed by our reseller and Merchant of Record, Lemon Squeezy. When you start a subscription:

  • Lemon Squeezy collects your payment details (e.g. card number, billing address, VAT number) and processes the transaction on our behalf.
  • We receive limited information from Lemon Squeezy, such as payment status, plan type, country, and partial billing information needed for account management and tax reporting.
  • We do not store or process your full payment card information on our servers.

For details on how Lemon Squeezy handles your data, please refer to Lemon Squeezy’s own privacy policy.

3. Usage data

When you use Mocx, we may automatically collect:

  • log data (IP address, browser type, device information, referring URLs, date and time of access)
  • interactions with the interface (e.g. clicks, pages viewed, features used)
  • prompt text and generation metadata (for troubleshooting and abuse prevention)

We use this information to operate, secure and improve the Service.

4. Content you upload or generate

We process the images, screenshots, website URLs, prompts and output mockups (“Content”) that you use with Mocx. This may include personal data if it appears in the content you upload.

We use this Content to:

  • generate results for you;
  • maintain backups and logs;
  • improve our models and features (where allowed by law and our agreements);
  • prevent abuse and misuse of the Service.

You should avoid uploading sensitive personal data unless it is strictly necessary.

5. Cookies and similar technologies

We use cookies and similar technologies to:

  • remember your preferences;
  • keep you logged in;
  • measure website traffic and performance;
  • support marketing and analytics (e.g. Google Analytics, Meta Pixel if implemented).

You can control cookies through your browser settings, but some features of the Service may not function properly if you disable them.

6. Communications

If you contact us by email, support form or in-app chat, we collect your contact details and any information you choose to share, so we can respond to your request.

If you subscribe to our newsletter, we collect your email address and track open/click rates to improve our communication.

5. How We Use Your Data

We use your personal data for the following purposes:

To operate and provide the Service
  • Create and manage your account
  • Generate mockups based on your inputs
  • Provide customer support and technical assistance
To process payments and subscriptions
  • Manage billing through Lemon Squeezy
  • Notify you of subscription status, renewals or changes
To improve Mocx
  • Analyze usage patterns
  • Debug and enhance performance
  • Develop new features and capabilities
To maintain security and prevent abuse
  • Detect and prevent fraud, spam, or misuse
  • Enforce our Terms of Service
To communicate with you
  • Send service-related emails (e.g. account, billing, security)
  • Send optional product updates, tips or marketing emails (you can unsubscribe at any time)
To comply with legal obligations
  • Tax, accounting, and regulatory requirements
  • Responding to lawful requests from authorities where required

6. Legal Bases (for users in the EU/EEA/UK)

Where applicable data protection laws (like GDPR) apply, we process your personal data on the following legal bases:

  • Contract – to provide the Service you requested and manage your subscription;
  • Legitimate interests – to secure and improve Mocx, analyze usage, and prevent abuse;
  • Consent – for certain cookies, marketing emails and optional analytics;
  • Legal obligation – to comply with tax, accounting or regulatory requirements.

7. How We Share Your Data

We do not sell your personal data.

We may share your information with:

Service providers
  • Payment processing (Lemon Squeezy)
  • Authentication, hosting, logging, analytics, email delivery and customer support tools

These providers only process your data on our behalf and under appropriate data protection agreements.

Legal and compliance
  • If required by law, court order, or governmental authority
  • To protect our rights, property, or safety, or that of our users and the public
Business transfers

In connection with a merger, acquisition, sale of assets or similar transaction, your data may be transferred as part of the business, subject to appropriate safeguards.

8. International Transfers

Because we and our service providers (including Lemon Squeezy) may operate globally, your information may be transferred to and processed in countries outside your own, including countries that may not provide the same level of data protection.

Where required by law, we implement appropriate safeguards (such as standard contractual clauses) to ensure your data remains protected.

9. Data Retention

We retain your personal data only for as long as necessary to:

  • provide Mocx to you;
  • comply with legal, tax and accounting obligations;
  • resolve disputes and enforce our agreements.

In general:

  • Account information is kept for as long as your account is active.
  • Certain log and billing data may be retained for a longer period where required by law.
  • Content you upload or generate may be deleted when you delete it or close your account, subject to backups and legal obligations.

You can request deletion of your account and associated data by contacting mocxsup@gmail.com. Some information may remain in backups for a limited time.

10. Your Rights

Depending on your location and applicable law, you may have the right to:

  • access the personal data we hold about you;
  • correct inaccurate or incomplete data;
  • request deletion of your data;
  • restrict or object to certain processing;
  • withdraw consent where processing is based on consent;
  • receive a copy of your data in a portable format.

To exercise these rights, contact us at mocxsup@gmail.com.

We may ask you to verify your identity before responding.

If you believe your rights have been violated, you may also lodge a complaint with your local data protection authority.

11. Children’s Privacy

Mocx is not directed to children under 18, and we do not knowingly collect personal data from children.

If you believe a child has provided us with personal data, please contact us and we will take steps to remove the information.

12. Security

We use reasonable technical and organizational measures to protect your personal data against loss, misuse and unauthorized access, including:

  • encryption in transit (HTTPS),
  • access controls and authentication,
  • regular monitoring and logging.

However, no system is completely secure, and we cannot guarantee absolute security.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top and, where appropriate, notify you by email or through the Service.

Your continued use of Mocx after the updated Policy becomes effective means you accept the changes.

14. Contact

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:

Email: mocxsup@gmail.com